Terms & Conditions
Last updated: 4 July 2025 | Effective: 4 July 2025
1. Definitions
"Havenly" / "we" / "us" / "our" refers to the business Havenly, registered and operating at 34/2 Sukhumvit Road, Tha Pradu, Mueang Rayong, Rayong 21000, Thailand.
"Services" means the retirement information sessions and document organisation support provided by Havenly, as described on our website and in service communications.
"Client" / "you" refers to any person who enquires about, books, or participates in a Service.
"Agreement" means these Terms & Conditions together with any service confirmation or booking arrangement.
"Session" means a scheduled meeting — in-person or remote — during which a Service is delivered.
2. Acceptance of Terms
By submitting an enquiry via our website or confirming a booking, you indicate that you have read and accept these Terms & Conditions. If you do not agree with any part of these terms, please do not engage with our Services.
Our Services are intended for adults aged 18 and over who have the legal capacity to enter an agreement.
3. Description of Services
Havenly provides general educational information about retirement provisions and practical document organisation support. Our three current services are:
- Reassurance Information Talks (฿3,700): Educational one-to-one sessions covering how retirement provisions generally work and directing clients toward official information sources.
- Paperwork Companion (฿9,000): Practical assistance organising documents into a labelled folder with a written contents list.
- Steady Records Plan (฿25,000): An ongoing arrangement providing regular document review and key date tracking over an agreed period.
Services are delivered primarily in and around Rayong, Thailand. Remote sessions may be arranged by prior agreement.
Important: Havenly does not provide financial advice, legal advice, or any service requiring a professional operating licence. Nothing shared during a session constitutes a personal recommendation or qualified professional opinion.
4. Bookings and Payment
Sessions are confirmed once a booking is agreed by both parties in writing (email or messaging). Prices are stated in Thai Baht (฿) and include all standard session elements. No additional charges will be applied without prior notice and agreement.
Payment is accepted by bank transfer or cash. Full payment is requested before or on the day of the session, unless otherwise agreed in writing for the Steady Records Plan arrangement.
5. Cancellations and Rescheduling
We understand that plans change. If you need to cancel or reschedule a session, please let us know as early as possible.
- Cancellations made at least 48 hours before a session: no charge, full refund if payment has been made.
- Cancellations made within 48 hours: a partial fee may apply to cover preparation time. We will discuss this with you directly.
- Rescheduling is always preferred over cancellation and can be arranged with no penalty.
Havenly reserves the right to reschedule a session in exceptional circumstances. We will give as much notice as possible and work with you to find an alternative time.
6. Client Responsibilities
You agree to:
- Provide accurate information when enquiring about or booking a service
- Ensure you have the authority to share any documents you bring to a session
- Not use our sessions to seek advice that requires a professionally licensed practitioner
- Treat our staff respectfully during all interactions
7. Intellectual Property
All content on the Havenly website — including text, structure, and design — belongs to Havenly. Session summaries and written contents lists produced for clients are for the client's personal use only. You may not reproduce or distribute Havenly materials without our written consent.
8. Disclaimers
Our Services are provided for general educational and organisational purposes only. We do not warrant that any information shared in a session will apply to your specific personal circumstances. Retirement provisions, legislation, and official guidance change over time — we recommend verifying current details with the relevant official authority.
We are not responsible for any decisions you make based on information provided during a session. For matters requiring qualified advice, please consult a licenced professional.
9. Limitation of Liability
To the extent permitted by Thai law, Havenly's liability to you in connection with any Service is limited to the amount you paid for that Service. We are not liable for indirect, consequential, or incidental losses arising from your use of our Services or any information provided during sessions.
10. Governing Law and Disputes
These Terms & Conditions are governed by the laws of Thailand. Any dispute arising from or in connection with these Terms shall first be addressed through direct negotiation in good faith. If that does not resolve the matter, the courts of Rayong Province, Thailand shall have jurisdiction.
11. Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top of this page will reflect changes. For ongoing service arrangements, we will notify you of material changes before they take effect.
12. Contact
For questions about these Terms:
Havenly
34/2 Sukhumvit Road, Tha Pradu, Mueang Rayong, Rayong 21000, Thailand
Email: [email protected]
Phone: +66 38 615 493