Privacy Policy

Havenly ("we", "us", "our") is a small business based at 34/2 Sukhumvit Road, Tha Pradu, Mueang Rayong, Rayong 21000, Thailand. We provide retirement information sessions and document organisation support.

This policy describes how we collect, use, store, and protect personal information when you use our website at havenlyp.cyou or engage with our services. We take your privacy seriously and handle personal data with care.

If you have questions about this policy, contact us at [email protected].

Information you provide directly: When you submit an enquiry via our website contact form, we collect your name, email address, and optionally your phone number and a message. We use this to respond to your enquiry and, if you proceed to a session, to arrange and deliver the service.

Information collected automatically: Our website may collect anonymous usage data via cookies and analytics tools (such as page views and browser type). This data does not identify you personally. See Section 5 for details on cookies.

Legal basis for processing: We process your enquiry data on the basis of your consent (when you submit the form) and legitimate interest (responding to a potential service request). Session-related data is processed as necessary to fulfil a service arrangement.

Retention: Enquiry data is kept for up to 24 months unless you request deletion. Session records are retained for up to 3 years for administrative purposes, then securely deleted.

We use personal information only for the purposes described at the time of collection. Specifically:

• To respond to enquiries and arrange sessions
• To deliver and coordinate the service you have engaged
• To send session-related reminders or follow-up communications
• To improve our website and services using anonymous analytics

We do not sell, rent, or share personal data with third parties for marketing purposes. We do not send unsolicited marketing communications.

Third-party services: Our website may use Google Analytics for anonymous usage statistics. We may use email service providers to send responses. These providers are bound by their own data protection terms.

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• HTTPS encryption for data transmitted via our website
• Access to personal data limited to staff who need it to deliver the service
• Physical documents handled during sessions are not copied without your explicit consent
• Secure deletion of data at the end of retention periods

No internet transmission or electronic storage system is entirely secure. In the unlikely event of a data breach affecting your rights, we will notify you without undue delay.

Our website uses cookies to function correctly and, with your consent, to collect anonymous usage statistics. Essential cookies are required for the site to work and cannot be turned off. Analytics and preference cookies are optional.

You can manage cookie preferences at any time via our Cookie Policy page.

Under applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Receive your data in a portable format where technically feasible

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

As Havenly operates in Thailand, Thai law (Personal Data Protection Act B.E. 2562 / PDPA) governs our data handling obligations.

For privacy-related enquiries:

Havenly
34/2 Sukhumvit Road, Tha Pradu, Mueang Rayong, Rayong 21000, Thailand
Email: [email protected]
Phone: +66 38 615 493